Terms of service

Last Updated 10/04/2026

In these terms, we also refer to Kingsmere Collectibles as “our”, “we”, or “us”.

And you are you!

What are these terms about?

These terms apply when you use this website, being www.kingsmerecollectibles.com and www.kingsmerecollectables.com and any other websites we operate with the same domain name and a different extension (“Website”).

These terms also apply when you purchase products and services through this Website, via our social media pages such as Instagram (“Social Media”) or in person (for example, at an event)

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.

YOUR KEY INFORMATION

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that for Orders you make online (being Orders you make via our Website or Social Media, but not those made in person) up to 14 days after receiving your Products, in some cases, you can change your mind and get a full refund. You can read more about this in our Returns and Refund Policy.

The Consumer Rights Act 2015 (applicable in the United Kingdom) requires that all our Products are as described, fit for purpose and of satisfactory quality and so nothing in these terms affects statutory rights.

During the expected lifespan of your Product, if this Act applies to you, you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;
up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights in the United Kingdom. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information above summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

If you have any questions about this contract or any orders you have placed, please contact us via the “Contact Us” page on our website.

1 SUBMITTING AN ORDER

1.1ORDERS

(a) By submitting an order for purchase of a Product using the Website’s functionality, via our Social Media (including but not limited to via message) or in person (“Order”) you represent and warrant that:

(i) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii) you are authorised to use the debit or credit card you provide with your Order.

(b) Submitting an Order constitutes your intention and offer to enter into these terms where we will provide you with the Products you have ordered in exchange for your payment of the price for the respective Products.

1.2 INFORMATION WE GIVE YOU

(a) By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This information is set out at the start of these terms. If you cannot access this information for any reason, you are welcome to contact us using the functionality on the website, or at the contact email address above, and we will provide you with a copy of this information.

(b) The key information we give you by law forms part of this contract (as though it is set out in full here).

(c) If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

2 PRODUCTS

2.1 PRODUCTS

(a) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website or Social Media pages, or as otherwise agreed with you in writing prior to you placing your Order.

(b) Until the price of your Products is paid in full, title in those Products is retained by Kingsmere Collectibles. Risk in the Products will pass to you on delivery in accordance with clause 4. Delivery must not be refused by you.

(c) The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The Products we provide to you must be as described, fit for purpose and of satisfactory quality.

(d) We are under a legal duty to supply you with Products that are in conformity with this contract (subject to your Order being accepted and confirmed).

2.2 FAULTY PRODUCTS

(a)Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

(i) contact us using the contact details on our site; or

(ii)visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

(b) Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights under law.

3 PAYMENT

(a) All prices are:

(i) per unit (except where otherwise indicated);

(ii) in British Pounds (except where otherwise indicated); and

(iii) subject to change prior to you completing an Order without notice.

(b) (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.

(d) (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Products, including Shopify Payments. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(e) (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

4 DELIVERY AND SHIPPING

(a) For Orders made via our Website or Social Media, Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b) We will dispatch all Orders within 5 business days (being Monday-Friday excluding UK bank holidays) of receiving your Order, unless otherwise notified to you in writing prior to you placing your Order.

(c) Once dispatched, delivery is subject to our delivery partners but is estimated between 1 and 20 days from dispatch unless otherwise notified to you.

(d) If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

(e) Delivery will take place to the address provided by you when you placed your Order with us, unless you purchase a Product in person in which case the delivery will occur when you make payment.

(f) Unless we agree in writing otherwise, if we cannot deliver your Product within 30 days of the date of your Confirmation Email, we will:

(i) let you know;

(ii) cancel your order; and

(iii) give you a refund.

(g) If nobody is available to take delivery when it is delivered to your delivery address, please contact us using the contact details on our Website.

(h) You are responsible for any Products once it has been delivered to the address specified by you when you placed your Order. In other words, the risk in the Product passes to you when you take, or a third party notified by you takes, possession of the Product.

(i) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. Subject to the other provisions of this clause 45, all delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(j) We reserve the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

5 CHANGES TO YOUR ORDER

5.1 CANCELLATION BY US

We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

5.2 CANCELLATION BY YOU

You may cancel your order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your order is binding and cannot be changed by you, subject to the rest of this clause 5 - our refunds and exchanges process may apply.

5.3 CONTRACTS THAT CAN BE CANCELLED FOR CHANGE OF MIND

(a) For Orders placed via our Website or Social Media you have the right to cancel your Order within 14 days without giving any reason.

(b) This cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the relevant goods.

(c) To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement to us in writing, for example by emailing us using the contact details available on our website.

(d) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.4 CONTRACTS THAT CANNOT BE CANCELLED FOR CHANGE OF MIND

(a) We do not offer change of mind cancellation Orders that are:

(i) Products made to your specifications or are clearly personalised;

(ii) Made in-person;

(iii)purchased for commercial use, including where you are a business or company;

(iv) sealed Products where the seal has been broken We also do not offer change of mind cancellation for Orders made in person.

(b) For these goods, we are under no obligation to offer a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.5 FAULTY GOODS

a) For all goods purchased, you have statutory rights if your order has been damaged in transit or the goods were not of satisfactory quality or as described, which may entitle you to a replacement or refund. Nothing in this clause 5.5 will require us to provide a refund, repair or replacement in respect of loss or damage to goods caused by you, or otherwise caused to the goods after they entered your possession.

(b) If you do have the right to cancel these terms due to the relevant Product(s) being faulty, we will reimburse to you all payments received from you in respect of the relevant Product, including the cost of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.6 RETURNS PROCESS

(a) If you wish to cancel this contract:

(i)due to change of mind, in accordance with clause 5.3; or

(ii) due to the goods being faulty, in accordance with clause 5.5,

we will reimburse you all payments received by you, including the cost of delivery (subject to clause 5.5(b) and the process set out in this clause 5.6 will apply, provided that:

(iii) clause 5.3 applies to the relevant good;

(iv) the relevant good is faulty in accordance with clause 5.5,

and if neither apply, then we may refuse your refund/cancellation request.

(b) We will use the same method of payment for issuing any refund owed to you using the method you used for your initial payment, unless we have expressly agreed otherwise.

(c) We may make a deduction from any reimbursement issued to you for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

(d) We will pay any refund owed to you without undue delay, and not later than:

(i) 5 business days after the day we received back from you any goods supplied;

(ii) (if earlier) 5 business days after the day you provide evidence that you have returned the goods; or

(iii) if there were no goods supplied, 5 business days after the day on which we are informed about your decision to cancel this contract (if applicable).

(e) For any valid cancellation under clause 5.1, we may withhold reimbursement until we have received the relevant goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.

(f) For any requested refund under clause 5.5, we may withhold reimbursement until we have inspected the relevant goods, to ensure that they are faulty, and that a refund or replacement is appropriate.

(g) If you have received the goods and wish to cancel these terms under this clause 5.6:

(i) you must send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from these terms to us (if this clause 5.6 is applicable). The deadline is met if you send back the goods before the period of 14 days has expired;

(ii) you will have to bear the direct cost of returning the goods;

(iii) you must provide us with an image of the packaged goods and postage tracking number; and

(iv) you will only be liable for any diminished value of a good resulting from your handling of the good to the extent that handling wasn’t necessary to establish the nature, characteristics and functioning of the good.

6 ACCESS AND USE OF THE WEBSITE

You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.

7 YOUR OBLIGATIONS

You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without our express consent;

(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact the reputation of Kingsmere Collectibles, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

(i) gaining unauthorised access to Website accounts or data;

(ii) scanning, probing or testing the Website for security vulnerabilities;

(iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

(iv) instigate or participate in a denial-of-service attack against the Website.

8 INFORMATION ON THE WEBSITE

(a) While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

(i) the Website will be free from errors or defects (or both, as the case may be);

(ii) the Website will be accessible at all times;

(iii) messages sent through the Website will be delivered promptly, or delivered at all;

(iv) information you receive or supply through the Website will be secure or confidential; and

(v) any information provided through the Website is accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.

9 INTELLECTUAL PROPERTY

We retain ownership of the Website and our Social Media pages and all materials on the Website and Social Media pages (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.

10 LINKS TO OTHER WEBSITES

(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

11 SECURITY

We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

12 REPORTING MISUSE

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

13 LIABILITY

(a) To the maximum extent permitted by applicable law, Kingsmere Collectibles limits all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these terms or any Products or services provided by Kingsmere Collectibles, is limited to the total Fees paid to Kingsmere Collectibles by you for the relevant Product.

(b) All express or implied representations and warranties in relation to Products and the associated services performed by Kingsmere Collectibles are, to the maximum extent permitted by applicable law, excluded.

(c) (Indemnity) You indemnify Kingsmere Collectibles and its employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:

(i) breach of any of these terms;

(ii) use of the Website;

(iii)use of any Products, or other goods or services provided by Kingsmere Collectibles.

(d) (Consequential loss) To the maximum extent permitted by law, under no circumstances will Kingsmere Collectibles be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Kingsmere Collectibles (except to the extent this liability cannot be excluded under law.

(e) Nothing in these terms or any Order will exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

(f) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms or an Order, including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause will be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions will remain in full force and effect.

14 DISPUTE RESOLUTION

(a) A party claiming that a dispute has arisen under or in connection with these terms must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory injunction, unless that party has complied with the requirements of this clause.

(b) A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.

(c) Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

15 THIRD PARTY RIGHTS

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

16 GENERAL

16.1 GOVERNING LAW AND JURISDICTION

This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.

16.2 WAIVER

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

16.3 SEVERANCE

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

16.4 JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

16.5 ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

16.6 COSTS

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.

16.7 ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

16.8 INTERPRETATION

(a) (singular and plural) words in the singular includes the plural (and vice versa);

(b) (currency) a reference to £, or “pound”, is to pound sterling (GBP), unless otherwise agreed in writing, and a reference to “$” or “dollar” is to USD, unless otherwise agreed in writing;

(d) (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(e) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(f) (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(g) (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(h) (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(i) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(j) (includes) the word “includes” and similar words in any form is not a word of limitation; and

(k) (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.

16.9 NOTICES

(a) A notice or other communication to a party under this agreement must be:

(i)in writing and in English;

and

(ii)delivered via email or electronic message to the other party:

(A) for notices to Kingsmere Collectibles through our "contact us" page of our website.

(B) for notices to you,, to the email address you provided when you placed an Order, or if no email address is provided, the .the social media account you used to place your Order

(b) Unless the party sending the notice knows or reasonably ought to suspect that an email or message was not delivered to the other party’s contact, notice will be taken to be given:

(i) 24 hours after the email or message was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or

(ii) when replied to by the other party,

(iii) whichever is earlier.